CEO Lecture Series

Posted on December 1, 2011
By robertsonrw in CEO Lecture Series

John Sykes admitted to his audience we wasn't sure what he should talk about. He considered discussing his personal experiences in the business world, his upbringing, or lessons he's learned in life. But that was history; that's past. He wanted to speak instead of the future; specifically, leadership in the 21st century.

For the next 20 minutes the founder of JHS Capital Advisors focused on the changes and challenges ahead, and how best to adapt to be successful, during the Harlan Boyles CEO Lecture November 8. He spoke to a Farthing Auditorium crowd of Appalachian State students, including many from Walker College. You can watch his speech online

SykesHe opened by discussing a book he recently read.  

Before you can speak about leadership in the 21st century you need to investigate what to expect in the 21st century. Now the past couple of months I have read a book that was published last year by George Friedman, and it was entitled "The Next 100 Years: A Forecast for the 21st Century." Now Mr. Freidman says at the very beginning of that book that the events that are going to take place in this century will be no different than they have been in all the previous centuries. He says there will be wars. There will be poverty. There will be tragedies. There will be good luck. There will be people going to work, and today we truly hope that is the case. People going to work. People making money. There will be people falling in love. There will be people having children. And there will be people who grow to hate.

But he says there are two extraordinary things that will take place in this century that have never taken place before. First there will be a new age. And second, there will be a new world power that comes about.

Sykes went on to detail more predictions from the book, and later focused on the importance of science and technology in building the future. He detailed instances when man thought technology was at an end, only to be proven wrong within only a few years. 

He closed his speech by asking students to begin now planning on what they want to do, and who they want to be, in the future.

My message to you today is not so much about what is happening in technology. Things are happening fast. And things are going around us. And the world is becoming smaller, and it's becoming smaller. And we're having and facing economic troubles and everything. You know all of that. It's what you want to do with it. It's what you've got to do with it. And it sits inside of you. It's not what you want to do. It's what you want to be, and what you must be, in order to be a leader of anything, even yourself. 

Prior to his speech, Sykes spoke about leadership and entrepreneurship to Master of Business Administration students during a meeting in Raley Hall. 

 

Posted on November 14, 2011
By robertsonrw in CEO Lecture Series

Larry Adam

Based on several recent economic indicators, the U.S. should not expect to dip back into recession anytime within the next year. That's according to Larry V. Adam, managing director and chief investment strategist with Deutsche Bank Private Wealth Management. He was the guest luncheon speaking during this semester's Harlen Boyles CEO Lecture Series, held November 8.

Adam shared several economic statistics, both modern and historical, in outlining how he forsaw the national economy unfolding. He also discussed electoral benchmarks for President Barak Obama, and briefly touched on the Occupy Wall Street movement, during his 30-minute presentation. It's available as a mp3. [46.3 MB; 33:43] His slideshow is also available. [PDF]

He started his presentation by asking simply, is the economy in recession or are we in the midst of a rebound?

Very quickly, I don’t think that we are going to go into a recession over the next 12 months. I think we will continue along this path of what we call trend growth, and that means that the US economy will grow around 2 to 2-and-a-half percent. The reason we don’t think that we are going to go into a recession … if you look at the numbers that are coming out, the employment numbers, if you look at the retail sales numbers, you look at the manufacturing numbers, that are all consistent with this new growth structure, of around 2 to 2-and-a-half percent for the US economy.

In addition, you do not see the excess inventories out there that usually accompany a recession. Usually a recession is, you build up inventories; you go into a recession you have to work off the inventories.

Adams then related details of a recent trip to McDonalds, which he called "shocking." Upon placing his order he was told the restaurant was out of french fries. At 3 p.m. on a weekend. No fries. None were expected until Sunday. This was an example of everybody in business wanting to limit their inventories, said Adam. This is "across the board in almost every indutsry."

During the question and answer session, Adam was asked about proposals being outlined in Washington to help the middle class. He briefly mentioned the Occupy Wall Street movement, and went from there to the current difficulties in passing policies you want with no money to pay for them.

It’s a very difficult environment that we are in. The dichotomy between the haves and have-nots continues to get much more wider, if you will. It is a very difficult situation out there. Getting back to the housing market, obviously one of the things that continues to try and help out the middle class, as an example, is to do refinancing of their houses.

Am I in favor of that? I think that any type of meaningful turnaround in this economy has to involve the housing market, because that is the largest asset class for most consumers. So I think you do need to see types of policy that can help that, but you got to remember that right now this economy – it’s kind of like when you look over at Greece. It’s very difficult, given the fiscal dynamics in our economy, to really support a lot of those different policies people would want to get passed without making the budget deficit widen even further. So I think it’s very difficult to really take a lot of those plans into consideration. 

 

Posted on November 2, 2011
By robertsonrw in CEO Lecture Series

John H. Sykes, founder and chairman emeritus of Sykes Enterprises Inc., will be the speaker at the Harlan E. Boyles Distinguished CEO Lecture Nov. 8 at Appalachian State University.

The lecture series is named for the late Harlan E. Boyles, who served for 24 years as N.C. state treasurer. The lecture and reception are open to the public. For more information, call 828-262-2057.

John SykesThe lecture, sponsored by Walker College, begins at 2 p.m. in Farthing Auditorium on campus. A reception will follow at 3:15 p.m. at the Broyhill Inn and Conference Center.

Sykes has more than 33 years of business and community leadership. He retired from Sykes Enterprises in 2004 and currently is founder of the asset management firm JHS Capital Advisors headquartered in Tampa, Fla., and chairman of the board of JHS Capital Holdings, Inc.

Recognized with numerous awards for his entrepreneur abilities and community involvement, Sykes has been named Florida Entrepreneur of the Year; Innovator of the Year, awarded by industry peers; the Tampa Police Department Citizen of the Year; the National Organization of Black Law Enforcement Officers Citizen of the Year; and Florida Free Enterpriser of the Year, awarded by the Florida Council on Economic Education.

Sykes also has been inducted into the Tampa Bay Business Hall of Fame and the Academy of Achievement Hall of Fame of Sales and Marketing Executives International.

In addition to a number of other ventures, he owns Cloverleaf Farms II, Inc., a thoroughbred horse farm in Florida, and Woodford Thoroughbreds LLC in Kentucky — a multi-million dollar leader in the thoroughbred industry.

Active in the Tampa Bay community, as well as his hometown of Charlotte, Sykes serves as chairman of NorthStar Banking Corporation and NorthStar Bank, is a member of the board of trustees and chairman emeritus of the University of Tampa, and is a board member at Queens University in Charlotte. He is also a member of the United Way Million Dollar Roundtable.

 

Posted on June 3, 2011
By robertsonrw in CEO Lecture Series

An established entrepreneur who retired in 2004 from the company he built, John H. Sykes is still hard at work. The philanthropist and Tampa business leader has a relatively new business venture, and he continues to promote the lessons he's learned in his more than 30 years of experience. Some of the lessons could be shared with Walker College students when he headlines the Fall 2011 Harlan Boyles CEO Lecture Series at Appalachian State, scheduled for November 8.

In late 2009 Sykes founded JHS Capital Advisors, an asset management company targeted at mid-level investors. It's built upon a foundation of strong ethics and integrity, according to a 2010 profile by Gulf Coast Business Review

The firm’s primary focus, he says, will be to serve all customers — not just those with higher net worth — in the best possible fashion, offering the best fund options.

Sykes adds that JHS Capital won’t promote its own branded investments: “We just don’t think that serves the best interests of our clients or gives them the broadest perspective.”

Although JHS Capital has a goal of 500 advisors in the next five years, Sykes emphasizes that brokers will be required to maintain strict in-house standards reflecting the firm’s integrity.

“We’re not going to take anybody just for the sake of growing revenues,” he says. “We want to be more of a qualitative-based company that always puts the customer first.”

Sykes has a history of success. In 1977 he founded Sykes Enterprises, which started as a "small technical engineering firm with three employees," in his native Charlotte. He moved the headquarters to Tampa, Fla. in 1993, and the company flourished, becoming a global leader in business process outsourcing.

Sykes Enterprises grew from $50 million in revenue in 1993 to $466 million in revenue in 2004, the year John Sykes retired and his son, Charles Sykes, was named president and CEO.

John Sykes was named to the Forbes 400 list of the wealthiest people in America after Sykes Enterprises went public in 1996, but he had barely retired when the itch to go back to work hit him. He had been working all his life, starting at the age of 6 when he pulled a red wagon door-to-door in Charlotte, selling flowers and Clovering salve.

“What I know how to do is work. I like to build things,” said Sykes, who turned 73 in July (2009). “I still had energy and the desire to do something.”

Sykes retired from Sykes Enterprises in 2004, but carries the title of chairman emeritus. He has received several awards from various community and business organizations, including Florida Entrepreneur of the Year, Innovator of the Year, the Tampa Police Department Citizen of the Year, the National Organization of Black Law Enforcement Officers Citizen of the Year, and Florida Free Enterpriser of the Year. The business school at the University of Tampa is named for him.

Sykes will be the 48th speaker in the long-running Boyles Lecture Series, organized by the Walker College of Business. Recent speakers have included Duke Endowment President Gene Cochrane, Duke Energy CEO Jim Rogers, Corning Cable Systems CEO Clark S. Kinlin, BB&T CEO Kelly King and Krispy Kreme Doughnuts CEO Jim Morgan.

 

Posted on May 31, 2011
By robertsonrw in CEO Lecture Series

Two years ago this month, Jim Morgan was speaking on the Appalachian State campus as part of the biannual Harlan Boyles CEO Lecture Series. At the time there was plenty of pessimism regarding the future of his company, Krispey Kreme Doughnuts. Not only was the stock price down, the company appeared headed to financial oblivion. To quote one news article,  "Moody's Investors Services predicts the Winston-Salem-based doughnut maker is one of 15 businesses ... that will go bankrupt this year."

That was published March 2, 2009. Fast forward two years and almost three months, and the company is not only going strong, but it has gotten even stronger.

Shares of Krispy Kreme (KKD) soared nearly 17% after the company revealed its strongest quarterly profit in seven years, sharply beating Wall Street estimates, as sales continued to trump higher commodity costs.

The Winston-Salem, N.C.-based maker of doughnuts and packaged sweets posted net income of $9.2 million, or 13 cents a share, compared with $4.5 million, or 6 cents a share, in the same quarter last year, beating the Street’s view of 9 cents.

Revenues for the three-months ended May 1 was $104.6 million, up 13.6% from $92.1 million a year ago, ahead of average analyst estimates polled by Thomson Reuters of $96.5 million.

The turnaround has to be a surprise for many, but not Morgan. During his speech he referred to the media gloom being cast on his company, and how he was reacting to it.

So my job at Krispy Kreme initially was to tell people we are going to be around, and to tell them we are going to be around because of them. What we tried to do there - I’m not sure we had the most unique business plan in the world - we have seven strategic objectives we are driving for. What we do have are 3800 employees that believe our future is brighter than ever. I believe personally that the company will be stronger because they had their head handed to them, than if they had never had that happen.

Prophetic words, and just one example of the insight and perspective the CEO Lecture offers to Walker College students each semester. The fall speaker will be John H. Sykes, founder of JHS Capital Advisors, a global leader in the business
process outsourcing arena. It is headquartered in Tampa, Fla., and has more than 54,000 employees in 23 countries. He will be on campus November 8, 2011 in Farthing Auditorium.

 

Posted on April 6, 2011
By robertsonrw in CEO Lecture Series

Cochrane

He doesn't recall where he heard the statistic. Nor has he been able to verify it. But Gene Cochrane remembers once learning that the Internal Revenue Service approves a not-for-profit about "one out of every three minutes."

"Think about that, one out of every three minutes a new not-for-profit is being created," said Cochrane, president of The Duke Endowment. "The good side of that is that it’s given us capacity to meet need."

"The downside of that - It means we’re perpetuating a cottage industry where there’s a lot of fragamentation and often, in some of our large communities, an awful lot of competition among well meaning people, and competition for very limited resources, to run what they do," he said. 

Cochrane discussed some of the differences between for-profits and not-for-profits during his speech at the Harlen Boyles CEO Lecture Series held March 17 at Farthing Auditorium. Cochrane spoke for almost 40 minutes about his career, the mission of the Duke Endowment and the challenges of non-profits. He also posed questions ranging from, "is bigger really better?" and the difference between "innovation and impact."

Cochrane's speech is now online, as both video and a podcast. [MP3; 33.8MB; 36:55]

In contrasting for-profits with not-for-profits, Cochrane discussed the challenges the latter encounters when it comes time for a change in leadership, and maintaining infrastructure. 

The other dynamic that I see in non-profits which is somewhat different - often very different - from my days in the business world, is that there’s a very strong organizational pride about people that work with non-profits, and about the entity that is that non-profit. Often because it’s a first generation organization. Many of our non-profits, the founders are still around because so many of them have been created in the last 30 and 40 years.

And as you know from studying business, that transition from a founder to a larger corporation in a business, that ability to pass it on to another generation, or to other stockholders, is often made easier simply because you have capital stock to trade or to pass along.

But in a not-for-profit, you don’t have that. You have the presence of a founder and the pride they have in what they created and that is often a very difficult dynamic for them to deal with. ...

The third issue that we deal with a lot in non-profits is what I would call a sore lack of infrastructure. Thank goodness they are motivated this way, but if they get five dollars, four dollars and 50 cents of it they want to give away, or put into programs. And they’re very reticent to invest in their own operations. And so often we would go into non-for-profits and we see way lacking information systems, staff development, numbers of managerial staff, training of individuals, that we don’t see near to the degree on the corporate side.

So a lot of our work as a foundation is to try and beef up and to be sure that they have those kinds of resources.
 

On that theme - the work of the Endowment - Cochrane discussed helping non-profits better meet their goals, and grow not horizontally but vertically.

In a corporate environment often we will judge success by, are you able to replicate yourself? Can you satellite a new organization here? Can you franchise your idea?

The difference we often see in a service provider, really because you are working with the human condition more times than not, is that the scaling horizontally is more problematic than we would like. And so what we try to encourage not-for-profits to do is think about scaling, but scale vertically.

For example, if you’re really good at delivering a service, and you can prove that you’re good at service, maybe you’re better off at just doing more of that service on the same site or with the staff that you have. If you’re doing 100 of whatever the service is, let’s try to grow to 200 or 300, rather than moving horizontally to other communities. Which is a different mindset than we see often in other places.
 

While noting the differences, Cochrane stressed the goal of melding the skills of the for-profit business world with that of not-for-profits. He said Walker College has a role. 

I believe that we have a wonderful opportunity to bring the skills of business minds, of the skills that you’re learning at Walker, the experience you have of the alumni and friends of this school and other schools like this, and marry them with a sensitivity and the understanding of the community that not-for-profits have. I think that we would be much better served if we could find ways that we can get those two worlds closer together and in far more harmony with each other. And I think in doing so we will both be stronger, and we’ll have stronger communities, stronger businesses, and strong people.

 

 

Posted on March 25, 2011
By robertsonrw in CEO Lecture Series

N.C. Secretary of Commerce J. Keith Crisco speaks during the luncheon event prior to the CEO Lecture March 17.

The Spring 2011 Harlen Boyles CEO Lecture Series opened with a luncheon speech by NC Secretary of Commerce J. Keith Crisco. He was preceded with remarks by Appalachian State Chancellor Kenneth Peacock. Both presentations are now available online as podcasts

Crisco discussed the role of his agency, and the challenges it faces in today's economy. He also identifed recent signs of economic strength in the state, according to ASU News.

Crisco said North Carolina continues to be recognized nationally for its favorable business climate and economic development. “That has created a momentum and we need to continue that momentum,” he said.

In the past two years, business expansion in the state has included Apple, Facebook and Caterpillar. “We are really making a mark for ourselves in advanced manufacturing, data centers and biotech and other industries of the future,” Crisco said.

He also dicussed the state's role in international business. [MP3; 21.2MB]

Another effort that we’re strong on or working hard to push, is exports. Most economists believe that exports are the quickest way out of a recession. Today 350,000 jobs in North Carolina depend on exports. It’s about $30 billion worth. We need to do more. And do it quickly.

Our No. 1 trading partner is …. Who can guess the number one trading partner of North Carolina?

It’s Canada. Number two is China. We’ve grown 400% in the last six years in exports to China.

I first went to China in 1980. I did not see one mechanized piece of agricultural equipment. I was last there this spring. What a transition, and what a great economic story that country is.

Peacock spoke briefly regarding recent University news, including the latest freshmen application numbers. [MP3; 4.7MB]

It’s admissions time at Appalachian State. … The levels of interest that we have in Appalachian is at an all-time high.

The numbers I was just givem earlier this wek is, as of March 8, we had received for a freshman class that will have something like 2850 or 60, in it, that we had already received 14,347 applications, 14.7 percent increase over last year and the second largest at this point in time in Appalchian’s history.

That lets you know that the word is out, that Appalachian has great, quality academic programs.

 

 

Posted on February 11, 2011
By robertsonrw in CEO Lecture Series

Eugene “Gene” Cochrane Jr. '72 ECON, president of The Duke Endowment, will be the speaker at the spring Harlan E. Boyles Distinguished CEO Lecture. The lecture series is named for the late Harlan E. Boyles, who served for 24 years as N.C. state treasurer. The lecture and reception are open to the public. 

Cochrane photoThe event, sponsored by the Walker College of Business, will be held Thursday, March 17, at 2 p.m. in Farthing Auditorium on campus. A reception will follow at 3:15 p.m. at the Broyhill Inn and Conference Center.

Cochrane has served as president of the Charlotte-based private philanthropic foundation for six years.  Prior to being named president, he was director and executive vice president of the endowment’s health care division.

Cochrane worked as a hospital administrator for eight years prior to joining The Duke Endowment in 1980.

Cochrane is a member of the Healthcare Advisory Board of the Kate B. Reynolds Charitable Trust, the Board of Advisors of the McColl School of Business at Queens University, an elder at First Presbyterian Church Charlotte, and a member of the Board of Trustees of the Southeastern Council of Foundations. He participates in a number of local community and philanthropic organizations.

A Charlotte native, Cochrane is a graduate of Erskine College, Appalachian State University, and the Hospital Residency Program of Charlotte Memorial Hospital (now Carolinas Medical Center).

In May 2009, he received an honorary doctorate from the Medical University of South Carolina.

 

 

 

Posted on January 11, 2011
By robertsonrw in CEO Lecture Series

In the roughly two years since the national financial meltdown, hundreds of banks have ceased to exist. This has been due either to bankruptcy or absorption from a larger entity. Banks that did survive did so with some losses, whether in value or holdings. One bank that’s recorded growth is BB&T.

 BB&T CEO Kelly King, the featured speaker at the Fall 2007 Harlan Boyles Lecture Series, recently explained the recent stability of his bank in a Q&A with International Business Times.

ceo_king

IBT: How do you compare BB&T, and its prospects, to big national banks?

King: We are clearly client-focused whereas the large institutions tend to be very product-focused. So while our bankers get up in the morning trying to figure out what the clients need and find a solution, [those from large national banks] wake up in the morning trying to sell products they’ve already developed.

Both strategies can work, but we think client focus is the more effective focus in the long-term, certainly for BB&T.

IBT: How about community banks or thrift banks?

King: The small community banks have a client and quality focus similar to us. The difference is that they don’t have the scale to have the efficiencies to be competitive in service offerings and prices [compared to us].

One thing that developed from the crisis is an extreme increase in regulation and regulatory cost, so scale becomes substantially more important in this environment. If you develop certain systems and processes to comply with regulatory rules, you can lever that same capability over $150 billion just like you can over $1 billion.

It doesn’t mean small banks can’t make it, but it’s going to be very tough for them.

The Spring 2011 CEO Lecture Series will feature remarks by Gene Cochrane, president of The Duke Endowment, a Charlotte-based private philanthropic foundation. It is scheduled for Thursday, March 17.

 

Posted on October 25, 2010
By robertsonrw in CEO Lecture Series

Stanley K. Tanger, founder of Tanger Factory Outlet Centers, died Saturday, October 23. The former shirt seller turned what now seems like a simple idea into a multi-million dollar business venture. Today the company has 33 outlet centers in 22 states, with the 33rd scheduled to open in Mebane next week.

TangerTanger was the featured speaker at the spring 2000 Boyles CEO Lecture Series, an event held each semester on the Appalachian State campus. His speech was entitled “Rags to Riches.” He told students of the obstacles involved when a 58-year-old man with a business plan finds no one who believes in him. Sometimes success comes down to both determination and luck.

Each of the bankers asked me how old I was. That was a tough question because I was 58 years old. That’s pretty old. Each one of the bankers said, “Hey, why don’t you go and retire? This is not the kind of business for you to get into. You’ll never make it because nobody will come to Burlington, North Carolina.” Yet I still had this idea that I could bring wonderful, national tenants to North Carolina.

One day (and this is a true story) I had used up all my ideas with the banks and I stopped at a gas station next to a little bank, called CCB. I walked in and the lady asked if she could help me. I told her that I wanted to borrow some money and she said that was what they did there and she asked how much I needed. I said, “Well, about $10 million.” That stopped her right away. She took me to meet the bank manager and we went through the whole story. I told him exactly what I was going to do; I was going to bring national Fortune 500 tenants to Burlington, North Carolina. That was quite a feat in those days.

Instead of turning me down (and this was a very creative banker and that’s another thing I want to see in people — creativity) he said if I would bring the leases for those Fortune 500 tenants, he would loan me 70 percent of the value of the lease. Now that was a great idea, but I had no real leases yet, only the idea.

Tanger offered not just reflections on his own success, but some of the lessons he learned (“My advice is to not ever retire. If you retire, retire to something”). He also mentioned some of the people he met, including one well known investor.

I had a call about six months ago. I’ve got a secretary who is kind of like a drill sergeant; she protects me, or thinks she does, from crazy calls. One day she said there was a man on the phone that I ought to talk to. He said his name was Warren Buffet. I answered the phone and this man introduced himself as Warren Buffet. He said he loved my company and that he had purchased a lot of the company’s stock. In fact, he said he had bought quite a bit of stock and that he was filing a form 13G with the SEC letting the world know that he is a passive investor. He said the next time I was in Omaha, to come on out and have lunch.

I thought this guy was joking about the next time I was in Omaha (I don’t get to Omaha very often). A few months later I called him, told him who I was and said that I wanted to come out and visit with him. He suggested the next day and I agreed. I made the trip to Omaha and had lunch and spent the day with a very delightful man. He drives his own old Lincoln Town Car.

In making conversation I asked him if he had a computer. I said I had heard he doesn’t believe in tech stocks and things like that. He asked me if I knew Bill Gates. I said I didn’t think so. He told me Bill Gates had shipped him a computer. I asked him what kind he had. He said he didn’t know. Of course, my next question was what do you do with it if you don’t know what it is. He said that he played bridge on it. He said it cost him $9 a month to play bridge and there’s a bridge program called OK Bridge where everybody uses a code name, so if you play bridge with someone by the name of T-bone, that’s Warren Buffet.

You can read Tanger’s entire speech online.

 

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